Ordering
How do I use my coupon code?
How do I use my coupon code?
In your cart and checkout pages, look for the "Discount Code" field and enter your coupon to apply it.
What payment methods do you accept?
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover, Apple Pay) and PayPal for secure payments.
Can I suggest a new souvenir design?
Can I suggest a new souvenir design?
Absolutely! We welcome ideas from pet lovers—email us at support@cherithy.com. While we can’t guarantee every suggestion will be used, we’re always open to inspiration!
Shipping
How can I check the status of my order?
How can I check the status of my order?
Once your order ships, you’ll receive a confirmation email with a tracking number. You can also log in to your account on our website to check the status anytime or email us at order@cherithy.com.
How can I choose a faster shipping method?
How can I choose a faster shipping method?
We offer two shipping options: Standard and Fast Shipping. At checkout, you can select Fast Shipping for quicker delivery, though additional fees will apply.
What shipping methods do you use?
What shipping methods do you use?
Unless you choose Fast shipping, we default to Standard Shipping via carriers like YunExpress or USPS.
Will multiple products in one order be shipped together?
Will multiple products in one order be shipped together?
Yes, all items in an order ship together. Note that if products have different production times, the shipping timeline will align with the item that takes the longest to prepare.
Do you offer global shipping?
Do you offer global shipping?
Yes! If you can place an order successfully, we can deliver it to you.
How long will it take to receive my order?
How long will it take to receive my order?
Orders typically process in 3–5 business days. U.S. Standard Shipping takes 10–15 business days after processing. You’ll get a tracking number as soon as your order ships.
Cancellations and Refunds
Can I cancel my order?
Can I cancel my order?
Yes! Contact us at order@cherithy.com within 8 hours of ordering to cancel. Refunds will be issued to your original payment account within 5 business days.
What is your return and refund policy?
What is your return and refund policy?
Due to our products being custom-made, we don’t accept returns. However, if your request meets our refund policy guidelines, we’ll gladly process a refund.
