Refund policy

Last Updated: October 1, 2025

🌈 We believe every memory deserves to be handled with care.

Since our products are fully customized, they hold unique sentimental value and typically cannot be returned.

Your options:

• Free remake

• Full refund

If you encounter any of the following issues, you may request a full refund or free replacement within 30 days of receiving your order:

• Defective or damaged product

• Incorrect size or design

• Wrong product received

• Missing item

• Significant color discrepancy

1. Gather your order number, details of the issue, and clear photos/videos for verification.

2. Email your request to order@cherithy.com with the above information attached.

• Once approved, your refund will be processed within 5 business days.

We cannot provide after-sales service for customer errors, including:

• Spelling/grammar mistakes in customization

• Issues with the original image provided

• Incorrect product or shipping address entered

• Damage caused after delivery

We appreciate your understanding!

Keep Their Memory Close