Shipping policy

Last Updated: December 3, 2025

We know how precious every keepsake is—just like your love for your pet, which is truly irreplaceable. Here’s what we promise:

Handmade with Care

• Personalized Products: Each item is carefully handmade and takes 3–5 business days to complete.

• Standard Products: Ready to ship within 1–3 business days.

Delivery

All products can be purchased as long as we can deliver to your address.

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Shipping method	Cost	Estimated delivery time
Standard shipping	$0	10-15 business days
Fast shipping	Additional fee	3-7 business days

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*After ordering products, some remote areas will be charged additional fees*

*For orders that need to be upgraded to Fast shipping, please contact our customer support team at support@cherithy.com.*

Tracking & Issue Resolution

• After shipping, the system will automatically email you a tracking link, or you can check your order status on our tracking page.

• If your package is stuck in transit for more than 10 days, contact us at: order@cherithy.com.

• Lost Packages: Provide proof (photo/video) within 15 days of marked delivery for priority re-production.

• If the order is lost due to our error, we’ll either remake it or issue a full refund.

Special Care Service

• Every order includes a complimentary memorial card.

Additional Policies

• Orders placed before 3:00 PM (UTC+8) will enter production the same day. Orders placed after 3:00 PM will begin production the following day, and the order status will change to “In Progress.” Once production has started, forced cancellations may only be eligible for a refund of 20% of the product cost.

• If incorrect recipient information leads to a delivery issue, you’ll be responsible for any additional reshipping costs.

• We’re not liable for orders destroyed due to refusal of delivery or failure to pick up the package after notification.