Pet Memorial Stepping Stone

Shipping
Your order will ship within 3–5 business days. Once it leaves our warehouse, you’ll receive a confirmation email with a tracking number to monitor your order’s location. You can also check the status by logging into your account on our website.

Tracking your order: https://cherithy.com/apps/track-order

Refund
We provide full refund within 30 days. If your order qualifies under our refund policy, you can request a refund by emailing order@cherithy.com or using any contact method listed on our website. Refunds will be processed to your original payment account within 5 business days.

To make your gift even more meaningful, every order includes a complimentary 5x7" card (a $7.99 value).

Since we don’t know the details of your pet’s situation, please let us know which type of card you prefer by leaving a note on your order or contacting us through online chat or email.

Style 1 ： A standard thank-you card that expresses Cherithy’s gratitude to the buyer.
Style 2 (Default) — Pet Memorial Card: We’ll write a “Rainbow Bridge”-style message using your pet’s name and print it on a beautifully designed card. This option is meant for customers who have lost a pet.

The card will be shipped together with your memorial gift.

Notes:
• The pet’s name on the memorial card will match the name used on your customized product.
• For products without a name input box, you can add your pet’s name in the order notes.
• When leaving a note, just mention the card style you want. For example: Style 1.

Please fill in all required fields for customization (such as attributes or name) and double-check your selections.

• Do not use emojis in the text box to ensure optimal production results.

• Select each customization option one by one to match your preferences.

• Click 'Preview' to review your design and confirm all fields are correct.

Note: The preview image's color may vary slightly from the actual product due to photography lighting or your screen's display settings.